Refunds

The main points in brief

Pin-Up Guide is an information site, and no purchases pass through it. The operator considers each refund case separately under its own rules.

Refunds at the operator

Some operators let you cash out a bet early, but that is a separate feature, not a refund. Technical faults in the casino may lead to a round being voided under the provider’s rules.

If something goes wrong

Before paying again, make sure the first payment really did not go through. Winnings from a bonus become real money only after wagering.

How a withdrawal differs from a refund

A delayed withdrawal is not a reason to demand a refund but a reason to check its status with support. Your bank reviews a dispute under its own rules and may ask for evidence.

Updates to this page

You can find your transaction history in your account area at the operator. We accept comments on this text at [email protected] in any of the three languages.